Support

Short answers to common questions. If yours is not here, email us.

What is ClarityCam?

A camera app for small contractors. Before a job starts, you photograph the site, mark damage that is already there, and have your client review the photos and sign on your phone. You leave with a sealed record you can send if someone later blames your crew.

Who is the pilot for?

Roofing, concrete, siding and remodeling crews of 1 to 5 people, on iPhone or Android. Your first pilot job is free. Join with the form on the homepage.

Do I need an account?

No. Install the app and shoot. Each phone keeps its own records.

Where are my photos kept?

On your phone. Photos, marks, client names and signatures stay there until you export or send a record. ClarityCam does not upload your photos to its own servers.

To get an independent timestamp, the app sends a fingerprint of the record to a timestamp service. The fingerprint is a short code computed from the files. It is not the photos. Unless you turn it off in Settings, the app also asks the US National Weather Service what the nearest station reported, sending the photo's location rounded to about 1 km. See the privacy draft.

What does a record prove?

That the photos have not changed since they were sealed, that a third party saw them no later than the stamped time, that your client reviewed and signed them, and whether the phone's time and location checks passed.

It cannot show what caused damage, that a scene was not staged, that a photo is not a picture of another photo, or how a dispute will turn out. See what it proves, and what it can't.

How does someone check a record?

Open Check a package and choose the evidence package ZIP the contractor shared. The page checks every record on the reader's own device, with nothing uploaded, and says plainly what it cannot show.

What does it cost?

The first pilot job is free. Prices after the pilot are not set yet. There are no seat fees: each phone is its own.

How do I remove my pilot signup?

Email us from the address you signed up with and we will delete it.

Contact

Email support@getclaritycam.com.