After cleaning, before the next guest
- Each room from the doorway, then each wall.
- Furniture, mattresses and linens, with any existing wear marked.
- Floors, rugs and walls.
- The kitchen: appliances, counters and the things a guest uses.
- The bathroom: fixtures, glass, grout and towels.
- Electronics and remotes, switched on.
- Outdoor furniture, the grill, and any pool or hot tub.
- Locks, keypads and anything a guest can break.
Your cleaner can shoot it
A cleaner can take the photos on their own phone and share the record with you. Each phone keeps its own records; there are no accounts or seats.
At checkout
Before cleaning, shoot what the guest left. In After mode the app lines each shot up with the photo from the last turnover, so the difference is plain.
If they say you did it
- Shoot the damage at checkout, before anything is cleaned or moved.
- Send the turnover record from before the stay alongside the checkout photos.
- The independent timestamp shows the before record existed no later than the stamped time, before the guest arrived.
- Anyone can check the evidence package at getclaritycam.com/verify.
What the record can't show
A record shows the place before and after a stay. It cannot show which guest caused a change or how it happened.
Questions
Can my cleaner take the photos?
Yes. They shoot on their own phone and share the record with you.
Do I need the guest's signature?
No. Guests are rarely there at turnover. The dated, sealed photos stand on their own.
Does this replace my booking platform's claims process?
No. It gives you dated photos to support whatever process you use.
How long does a turnover shoot take?
It depends on the place. A walk through each room with the camera, plus close-ups of anything worn.